Warranty & SunSpectrum Service Plan Matrix

The matrix below provides a comparison of basic warranty to SunSpectrum Support. The product warranty represented applies to the following products: StorEdge 9990, 9985, 9980, 9970, 9960, 9910

 = supported feature
—  = not supported

Warranty SunSpectrum Service Plans Bronze Silver Gold Platinum What is Covered? Hardware Repair Service 24/7 On-site within four hours Replacement Parts within two business days 8-5, M-F, On-site within four hours 8-8, M-F, On-site within four hours 24/7 On-site within two hours Hardware Telephone Support 7x24/ Customer Defined Priority 8-5, M-F Engineer call back Four hour response 8-8, M-F, Live transfer 24/7 Live transfer 24/7 Live transfer Delivery Method On-site Replacement Parts On-site On-site On-site How Do I Get Support? Unlimited Phone Support Access to Sun Engineers 7x24/ Customer Defined Priority 8-5, M-F Engineer call back Four hour response 8-8, M-F, Live transfer 24/7 Live transfer 24/7 Live transfer Call Escalation and Prioritization — Ability to Submit and Track Service Requests Online — Multi-Vendor Problem Isolation — — — On-demand Configuration Analysis — — — — Firmware Updates — What if I Need Additional Resources? Remote Diagnostic Analysis — — Knowledge Base Access — Sun Alerts and Notifications — Access to the Complete Sun System Handbook —   SunSpectrum eLearning Library —

Availability of specific features, coverage hours and response times may vary by location or product.

To receive the best support, Sun recommends that customers install Sun Net Connect software on SPARC-based systems. This software creates a secure, customer-controlled link to the Sun Solution Center which helps enable expedited Solaris OS troubleshooting, remote diagnostics, and a number of customer enabled alerting and reporting functions.

SunSpectrum Service Plans are priced on a per system per year basis. Contact your local sales office or Sun reseller about the SunSpectrum Instant Upgrade (SIU) Program. You can save significantly when you purchase your system and your SunSpectrum Service Plan at the same time. Or to renew your contract, use our Support Contract Renewal Request Form. For a comprehensive listing of Sun's service offerings, please refer to our service listing.

Another reason to choose SunSpectrum Support

Other Sun customers are seeing a 67% ROI with Sun Service Plan coverage. Download the SunSpectrum Total Economic Impact Study by Forrester Research to learn more.